2017 NARI - NATIONAL GOLD Award

Category: Full House Remodel

2016 NARI - NATIONAL GOLD Award

Category: Kitchen


Nick Reiland
Nick Reiland
15:22 08 Aug 22
We used Haven for a bathroom remodel. Brandon was our project manager. He was very responsive and easy to work with.
April Strzelczyk Haverstock
April Strzelczyk Haverstock
01:40 08 Jul 22
Part 1:My husband and I hired Haven Builders to remodel our kitchen and install wood flooring/paint in both the living room and kitchen. We hired them in January 2021, but due to delays from COVID they officially started the remodel in April with an estimated end date in July. In April we had 90% of our materials onsite. We also expressed that we were okay with delays (we understand the unexpected happens) but preferred that the project was completed no later than Aug. 31 as our wedding was in Sept. They assured us with materials onsite the remodel shouldn’t take that long.Initially, my husband and I were excited to have Haven Builders work on our project. Since my husband and I designed the kitchen, we talked with their rep about how communication was important to us and quality of work. They assured us they excelled at those qualities and were excited to work with us on our design. We took care of ordering cabinetry, granite countertops, wood flooring, etc. Most of what Haven Builders had to do was simply install the items.We started noticing lapses in communication almost right away. Subcontractors would arrive and not know what they were supposed to work on, where they were installing items, or they couldn’t complete their job because electrical work or another contractor hadn’t come in prior to them. For example, the cabinet installer arrived to find he could only install one cabinet because electrical boxes had no covers/were exposed. My husband and I answered questions the best we could and walked many subcontractors through the design plan, so they knew what to do. It became very clear that Haven was not paying attention to the project/communicating with their subcontractors and Haven themselves didn’t know what stage the project was in and continuously ask us what still needed to be done.We wish we could say their quality of work was better. Protective covering was not placed over the newly laid wood floor despite the material being on site. This resulted in deep gouges and long scratches in the brand-new wood floor from other contractors doing their work on a floor with no protective covering. After noticing all the scratches and gouges my husband and I laid down the covering ourselves. Painters also neglected putting protective coverings down. This resulted in paint and plaster splattering/drying onto carpeted areas or personal items. I would say the painting quality was subpar and painters had to come back multiple times to go over large spots they missed. All outlet covers and switches were simply painted over instead of removed. This resulted in all the switches and outlets being ruined. A cabinet was hung upside down, squeaks below the wood floor were not fixed despite us indicating where they were on the subfloor, wood floor trim was left outside in the rain, carpet we were not planning on replacing was cut improperly in multiple places to access the sewer line, plaster was not sanded down to smooth before painting, trim pieces were installed poorly, and expensive cabinetry was gouged/chipped and poorly patched instead of being replaced. We wish this was it….Haven Builders integrity is poor as well. When we started noticing gaps in their communication and damages to the kitchen, we brought this immediately to Haven’s attention in hopes it would get resolved. To their credit they did meet with us and listened, but nothing changed. During one of the meetings, when we hopeful/assured changes would be made, Haven told us they were falling behind on their revenue goals for the quarter and asked if we could aid in an advanced payment. We agreed to the large amount of money they needed, however as soon as we gave them the payment, work ceased on our kitchen for about a month. It was never communicated that they would take a break or when they would return. Funny thing, they texted us on our wedding asking to get into our house to work on the kitchen again….See part 2, Tyler Haverstock's review
Tyler Haverstock
Tyler Haverstock
18:51 04 Jul 22
Continuation from April StrzelczykPart 2.In December, we started having conversations about the cut carpet. When their rep came in to examine the cut carpet, he assured us that almost all the cuts were done in the correct places and done well. Haven agreed to pay for a seamer and carpet cleaner in hopes to mitigate carpet replacement. We agreed and when the seamer arrived, we asked him about the cuts. His response, “the cuts are in all the incorrect places, and every cut looks like it was cut with a rusty spoon.” Since the carpet is berber, we were told the carpet will continue to fray at all the seams. Haven did give us a money back for the carpet, gouges in wood, and covered some of the damaged materials. However, we would have much rather paid them in full and had quality work and communication.In January of 2022, 6 months after the projected end date, the project finally wrapped up. On our closing day, we asked if they could send us the shade of white paint color they ended up using for our ceiling/walls (long story, they didn’t keep track of what white paint they used and it didn’t match our selection so they almost had to repaint everything just to patch missed spots) and lien waivers. They told us they would get those two things to us soon...it is July and we haven’t gotten that info yet – we’re not surprised.Please do yourself a favor, and do not hire Haven Builders. Learn from our mistakes…this incredibly long review doesn’t cover everything that went wrong, and we find things that went wrong all the time even after they left. For instance, the microwave blows the circuit breaker randomly even though nothing else is being run in the kitchen….
BeZerk Aveli
BeZerk Aveli
23:09 23 May 22
Trista Rowan
Trista Rowan
23:31 31 Mar 22
Flyer left despite the “No Solicitation” sign that the employee clearly saw (on camera). Bad business practice, bad for the environment.
Asiha So
Asiha So
23:08 20 Jan 22
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Reece M
Reece M
16:47 21 Nov 21
Quit putting flyers on people's doors and tromping directly through their yards
Malini Foobalan
Malini Foobalan
21:07 14 Nov 21
We had a really good experience with Haven Builders, & would definitely recommend them to others looking to work with a genuine group that provide good quality work. Some room for improvement is certain for a young company ( communication ) but this issue was addressed within reason.
Jan Koscielniak
Jan Koscielniak
12:18 12 Nov 21
Great company, very responsive and kept us notified of the status of the project continuously. Would recommend for gutter installation.
becky berkholz
becky berkholz
22:14 10 Nov 21
Great communication between contractor and customer, they took the time to discuss options of material and what we wanted the end result to look like. Good problem solving for tricky angles in regards to water run of from the gutters while keeping in mind curb appeal. They efficiently completed the job and are reasonably priced.
Winifred Glaspey
Winifred Glaspey
00:24 10 Nov 21
I loved working with Haven Builders. Highly professional, respectful, skilled contractor. They know their way around gutters and layed out the options for me by probably the best estimator I’ve ever worked with in my 19 years as a homeowner, great clear communication and reasonably priced. I can’t say enough good things about them. It’s obvious from start to finish that they care about doing quality work first and foremost.
Laura Dumont
Laura Dumont
18:10 09 Nov 21
Fred Kolb
Fred Kolb
13:13 07 Nov 21
The crew did an excellent job. I would highly recommend
Dave Lindoo
Dave Lindoo
00:08 07 Nov 21
Haven was very clear on the process of working with insurance for storm damage, as well as the costs. They were very professional and knowledgeable. The install foreman was very personable and accommodating to my requests. They worked in a timely manner to get the project done before the deadline that I had. There was a piece of shingle flashing that wasn’t installed correctly and they came back promptly and made it right. Overall great experience!
Tom Davis
Tom Davis
23:56 06 Nov 21
The guys from Haven Builders were fantastic! They worked hard and did high quality work.
Alan Whidby
Alan Whidby
23:30 04 Nov 21
I used Haven Builder to install new siding and paint my house. My experience with Eli was great. Thanks to Haven Builders my 80 year old house looks like new.
Kristofer Layon
Kristofer Layon
21:12 04 Nov 21
We are very happy with the quality work and service we got from Haven. They replaced our roof and downspouts due to hail damage, and repainted damaged wood railings as well. All of the work is excellent, and they also helped negotiate with our insurance company to arrange payment. I would recommend Haven for work on your home.
Danny Wayne
Danny Wayne
13:42 30 Oct 21
Derek
Derek
20:55 24 Sep 21
Haven did a wonderful job with demolition of a deteriorating 3-season porch and replacing two sets of patio doors with new windows. They patched up all interior and exterior details - today, you cannot tell that a two-story porch structure had ever been there.Eli lead the initial consultation and managed the project through to completion. His advice on prioritization of specific work during consultation was insightful and the regular updates communicated during the project was much appreciated. The quote and final billing given was very fair for the work requested. Thank you!
John D
John D
19:36 31 Aug 21
Ivy Booth
Ivy Booth
00:12 29 Aug 21
Evaluation of Paris Painting and Haven Builders projectIn May of 2021, Paris-Painting hung a flyer on our front door. We knew we needed to have our house painted, so we called for a consultation and estimate. It is now the middle of August, and the house has not only been repainted, but their associate company, Haven Builders, has replaced our roof and gutter covers and repaired an ongoing leak at one of the corners of our roof. We have nothing but praise for these companies. Paris-Painting employees recognized the signs of hail damage to one side of our house, so they inspected the roof and encouraged us to file a claim for hail damage to our roof. We did so, and the claim was approved. They knew what steps were needed to negotiate the forms and claims and explained them to us each step of the way. Their employees were unfailingly knowledgeable and polite. At no point did we experience any pressure. The workmen were careful of our foundation plants and meticulously cleaned up each day. The painting appears to be well done, with cracks and holes calked before painting. They sent inspectors out regularly to check the quality of the work done and included us in the inspections and evaluations. We were impressed with the speed with which things happened. We have had work done on our house by several different companies over the years, and are pleased to give Paris Painting and Haven Builders our highest recommendation.
Brady Halvorson
Brady Halvorson
15:13 11 Jul 21
Storm chasing contracting company. Recently left excessive plastic waste "fliers" throughout our entire neighborhood claiming that our home "likely" has hail damage even though there has been no hail this season anywhere in our area. Also, their flier listed that the likely date of hail damage was August 9th even though it's only mid July? Don't trust these people with hail issues they're strictly looking to profit off of insurance companies filing false claims of nature damage to homes. If you actually experience hail at your home don't rely on people like this that try and convince you that you need assistance. This company is wasteful and likely treading the line of insurance fraud. 0 stars. Peace and love. Please just be good people.Edit: How is it my responsibility to tell the vendor's 3rd party company to stop giving me advertising? I never signed up for any storm chasing advertisements. Also, the vendor didn't address the fact that there's just a random date listed in August (even though it's mid July) that claims my home was "likely" to have received hail damage on that date. Being able to marginally consider your advertising as "legal" doesn't mean it isn't morally wrong.
James Arenz
James Arenz
14:36 26 May 21
Greatly appreciate the job being done on time and within budget. Will continue to recommend Haven Builders to friends and family and neighbors. Looking forward to working with Haven Builders again in the future.
John Scribante
John Scribante
21:06 05 May 21
Highly recommend Haven Builders. On time and high quality work. Even when I pointed out something that did not look right to me, they made it right. Couldn’t ask for more.
Jeff Antonsen
Jeff Antonsen
17:35 31 Jan 21
Every detail was handled perfectly.
AJ Murphy
AJ Murphy
18:45 01 Jan 21
Aimee Fu
Aimee Fu
16:22 30 Dec 20
Libby Luecke
Libby Luecke
22:15 12 Dec 20
We were very impressed with their communication, timeliness, attention to detail, and overall quality of the job!
Andrew Pavlik
Andrew Pavlik
15:00 26 Nov 20
We had a great experience with Haven. They worked with our budget and help us design a kitchen we love. I would definitely recommend this place for your remodeling job!
Brett Thompson
Brett Thompson
19:04 16 Nov 20
Very positive experience with Haven Builders. They replaced our roof after sustaining hail/wind damage and did some minor carpentry work on the siding. The project manager, Elijah, was very professional, responsive, and paid attention to detail. He walked us through the options and the insurance process, worked with the adjustor to get what we needed without trying to add on any unreasonable or suspect damage, and did an all-around great job. The work crew was friendly and respectful of the property and did a good job.
Lynn Kothe
Lynn Kothe
16:52 03 Oct 20
Haven Builders were great to work with right from the start. They were professional and thorough laying out each step for us. They stayed on schedule and finished job on time. Did a walk through at the end of the job and made a couple of minor changes I requested. Workers were on time and cleaned everything up. They communication was wonderful. I would highly recommend Haven Builders.
Bryan Prange
Bryan Prange
17:17 13 Aug 20
Had siding replaced on the south side of our house. Haven did a fantastic job with the siding, and were very communicative and supportive throughout the process.
Elizabeth Davidson
Elizabeth Davidson
14:21 12 Aug 20
I used Haven for a kitchen remodel. Eli and Brady were very professional, kept me informed at every step and really took pride in their work. They answered all my questions and were very helpful. My kitchen turned out amazing and I love every part of it. Thank you for doing a great job!
Mike Mierendorf
Mike Mierendorf
11:39 03 Aug 20
We hired Haven Builders to replace our gutters, soffits and fascia on our 92-year-old home. They were able to get the project done quickly, on a reasonable budget and had very consistent and open communication with us. We'll use them again for our next project.
Mitchell Leidel
Mitchell Leidel
23:52 21 Jul 20
This was the most convenient, painless estimate I have ever experienced. Go on Haven’s website, select the time, and get an email confirmation with meeting invite a few minutes later. No calling a contractor and leaving messages or emailing for later follow up.The Haven rep then showed up as scheduled the following week and listened intently to understand our basement remodel objectives. I then received a fully itemized estimate within a few days. Great overall experience.
Amy Lange
Amy Lange
15:53 04 Jul 20
Really appreciate how they worked with us to find the right materials- especially a deep bathtub. Really great about communicating any changes to work orders or budget. They were in the middle of the job when Covid hit and addressed the demands of the condo association as well as our safety concerns. The tile setter was a true artist. On the whole they were responsive, efficient, skilled, honest, and reasonably priced. Would recommend them highly.
Jill Karsten
Jill Karsten
20:39 03 Jul 20
Elijah and his 5-man crew took just one day to replace the roof on our Eden Prairie home. It looks beautiful and all messes were cleaned up in a timely manner. From start to finish, working with Haven was straight-forward and a positive experience. These guys are very hard workers despite the summer heat and the fact that they had to man-handle the shingles to the roof (wires across the driveway prevented them from using a lift). Very careful and precise in their work. The new roof looks great and comes with a terrific warranty!
Joshua Brist
Joshua Brist
20:43 23 Jun 20
Hung a brochure on my door inches away from my "No Soliciting" sign. I understand that that doesn't keep anyone from putting a brochure on my door, but it is bad business. I'm not the first one to mention this, please review your door-to-door policy. I am completely turned off to companies that use these tactics instead of going through the mail or other advertising routes. Please act on this feedback.
M. K.
M. K.
16:53 05 Jun 20
Stop putting your ads on doors with "no soliciting" signs - especially during a pandemic.
Zach Howard
Zach Howard
14:39 30 Apr 20
Joey with Haven Builders did an exceptional job repairing the exterior woodwork of our turn-of-the-century Victorian Triplex.
Susan Linder
Susan Linder
21:51 12 Mar 20
We received several bids for removing a row of cupboards and rebuilding the soffit plus ceiling repair. Havens bid was clear and concise with no hidden surprise fees, plus it was a great value for the work. The crew did a great job and even mopped the floor afterwords!! Would definitely hire them again. They were on time, explained the process and were easy to deal with.
Phen Green
Phen Green
22:46 11 Mar 20
The folks on the Haven crew were friendly and professional across-the-board. Dave listen to our vision of adding a bedroom and master bathroom and expanding an existing bathroom and made it a reality, beautifully! The experience of living in a house while it’s being renovated can be taxing but the haven crew made it painless. We would definitely call them again for any more work we need done and highly recommend them.
K N
K N
22:32 11 Mar 20
Haven Builders is a class act, from start to finish! Dave, Joey, David and Elijah were wonderful to work with on our deck and porch; very professional, knowledgeable, and skilled in their trade! I highly recommend Haven Builders for your next project!
Mike Christianson
Mike Christianson
21:06 01 Mar 20
Haven builders did a great job getting our deck built fast with great quality and at a competitive price.
Pam Hamilton
Pam Hamilton
12:29 21 Feb 20
We appreciate that Haven was able to manage all aspects of our insurance claim. They communicated well, did quality work, and handled most of the claims process.
Sarabeth Hall
Sarabeth Hall
18:14 20 Feb 20
Nathan Jespersen
Nathan Jespersen
20:34 17 Feb 20
This is a team with experience. I run several fitness centers, and I need a contractor that not only values good work, but also values communication with my staff and my customers. This organization did not disappoint, they went out of their way to let me know when they would be coming and when they would be done...not only did they communicate with me, but they stayed in touch with staff on site, so that my staff could keep my customers up to date on the project. I have many more projects to do in the coming year and am looking forward to having Haven complete them.

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